Refund policy
Returns & Refunds
We want you to be happy with your NorthLights purchase. This policy explains how returns, refunds and problems with an order are handled. Nothing in this policy limits any consumer rights you may have under applicable law.
30-day return period
You may request a return within 30 days of receiving your order.
To start a return, please contact us at marteinn74@gmail.com with your order number and the reason for the return. Please contact us before sending an item back, as the return address and instructions may depend on the product.
Condition of returned items
If you are returning an item because you changed your mind, please take reasonable care of it. The item should be returned with its accessories, parts and packaging where reasonably possible.
You may inspect a product as you would in a physical store. If an item has been used or handled beyond what is reasonably necessary to inspect it, any reduction in value may be taken into account where permitted by applicable law.
Change-of-mind return shipping
For a change-of-mind return, the customer is responsible for the direct cost of returning the item unless we agree otherwise or applicable law requires otherwise.
Please use a trackable shipping method where reasonably possible. NorthLights Shop is not responsible for a return shipment that is lost before it reaches the designated return address.
Damaged, defective or incorrect items
If your item arrives damaged, is defective, or you receive the wrong product or version, please contact us as soon as reasonably possible at marteinn74@gmail.com.
Include your order number, a description of the problem and, where helpful, clear photos or video of the item and packaging.
We will review the issue and provide an appropriate solution, which may include repair, replacement, refund or another remedy required by applicable consumer law.
When an accepted return is required because an item is damaged, defective or incorrect, NorthLights Shop will cover reasonable return shipping costs where required.
Refunds
Once a return has been received and reviewed, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Where applicable consumer law gives you a statutory right to withdraw from an online purchase, any required refund — including eligible standard delivery costs — will be handled in accordance with that law.
European Economic Area withdrawal rights
Customers who have a statutory right of withdrawal for distance purchases, including qualifying consumers in the European Economic Area, generally have at least 14 days after receiving the goods to notify the seller that they wish to withdraw from the purchase, subject to applicable exceptions.
NorthLights Shop's 30-day return period does not reduce those statutory rights.
Personalized or custom-made products
Products made or personalized specifically for you may not be eligible for a change-of-mind return where an exception is permitted by applicable law. This does not affect your rights if the item is damaged, defective or not as ordered.
Cancellations
If you need to cancel or change an order, contact us as soon as possible. We will try to help before the order is processed or dispatched, but we cannot guarantee that an order can be changed or cancelled once fulfillment has started.
Do not return items without contacting us first
Please do not send a return to an address shown on a package or shipping label without first contacting us. The correct return instructions may vary depending on the product.
Contact
For returns, refunds or order problems, contact:
NorthLights Shop
Email: marteinn74@gmail.com